Terms & conditions

1. General 

By using Kotopinat.com and placing an order, you agree to the terms and conditions. Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, with a physical address, can place an order. Kotopinat reserves the right to restrict different areas for delivery during certain times of the year. This could be due to weather conditions that exist in some areas which we deliver to. 

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on kotopinat.com at the time you place your order.

Kotopinat want to provide the best possible online experience. 

2. Prices and delivery charges

The prices displayed at kotopinat.com include the statutory Value Added Tax but does not include a delivery charge.

The delivery charge for each order will depend on the country in which you live in due to the Dutch post expenses and the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our minimum delivery fee in The Netherlands is 5€, all around Europe the minimum delivery fee will be 9€ and for Israel the minimum delivery fee will be 13€.

 3. Ordering/conclusion of contract

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact Kotopinat Customer Service at Kotopinat@gmail.com who will settle the refund.

4. Delivery

Kotopinat exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.

Kotopinat endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 working days following confirmation of an order unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, we will inform you incase of a problem and then you can choose to cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

If your order does not arrive by the scheduled date, please contact Kotopinat Customer Service via email Kotopinat@gmail.com. 

Please visit our Contact us page for further information.

5. Withdrawal of Order

You may cancel your order and return the goods until 30 days after receipt of the goods. You will receive a refund, not including shipping costs, once the goods arrive to the return address. Kotopinat will not pay the costs of the return shipping and they will not be refunded. 

If you wish to cancel or return your order, please provide us with notice in writing either via email to kotopinat@gmail.com, or by post, and return the item(s) to us as set out in section 6 (Returns) below within the 30-dayperiod set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. 

If the item you have received is defective, please notify Kotopinat promptly and return the item in accordance with section 6 (Returns) below.

In the event of an error in connection with any products or services displayed through Kotopinat.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), Kotopinat reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

Kotopinat guarantees a full refund, excluding the shipping cost, for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition as they were when you received them. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels, sticker or tags should be intact.

7. Payment methods

You can pay for your goods in various ways as set out below.

Credit card or Payment card
You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or MasterCard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Kotopinat reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and  whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal
When paying by PayPal, Kotopinat reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. Kotopinat reserves the right to deny any purchase.

You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability

Nothing in these Terms shall exclude or limit Kotopinat's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

9. Ownership of rights 

All intellectual property rights, such as trademarks and copyrights at Kotopinat.com remain with NBDF and its subsidiaries or licensors. Any use of Kotopinat.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Kotopinat.

10. Company Information

Kotopinat.com is part of NBDF   

  • Registered office: Weerijsstraat 27 4811RN Breda, Netherlands.
  • Registered number KvK: 66396743
  • btw: NL600925365B01 
  • Contact Details: Kotopinat Customer Service
  • VAT no./IBAN: NL54 ABNA 0591 8209 35
  • Email: kotopinat@gmail.com